The best feature on the FlexBrew is right in the name - the ability to flexibly brew what you want or need. If you’re even a tiny bit handy, you can likely replace a number of parts on your own, should they happen to break or malfunction. That being said, you can get a number of the basic parts for Hamilton Beach coffee makers online for very affordable prices. Ultimately, if something goes wrong, it would be more economical just to buy a brand new machine rather than paying to ship it. Most reviews on customer service for Hamilton Beach aren’t too positive so that, along with the lack of warranty that benefits the customer, the hope would ultimately be to not have an issue with the machine. At this price level, there can’t be much of an expectation for a phenomenal warranty, but it should cover the shipping and handling for a suspected manufacturer warranty. When it comes to the warranty on Hamilton Beach products (even the higher-end models), the warranty only covers manufacturer defects for up through the first year of ownership, and, the part that we're really not fond of, it requires the customer to pay for shipping it back to the manufacturer, as well as back to the customer. It’ll just be a good, standard cup of coffee.
Hamilton Beach brews hotter than the standard coffee maker, which can result in a complex-tasting brew, so don’t get the impression that you’ll be forcing yourself to swallow sub-bar coffee. You won’t be able to make an espresso shot and your cup isn’t going to have the complexity of a slow drip, but it’s going to make you a consistently good-tasting brew every morning.
Hamilton Beach coffee makers aren’t designed to compare to the specialty drinks from your favorite barista, nor with machines in a higher price bracket.
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